Returns & Exchanges
At Stilla, we want you to love every piece in your home, which is why we offer a 30-day return window for all unused furniture and decor items. If a product doesn't perfectly fit your space, our streamlined return process ensures a stress-free experience.
Return Process
- 1.Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
- 2.Pack with Care
Securely place the items in their original packaging, ensuring all protective inserts are included to prevent damage during transit.
- 3.Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
- 4.Quality Inspection & Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.